Help Center

You are more than welcome to make changes to your order after placing it... but be quick! Our shipping fairies ship Monday-Friday from 9 am - 5 pm EST. Should you need to make any edits, please promptly email or call customer service at customerservice@littleenglish.com or +1-859-258-2120 ext 1. 

Little English is proud to be processing and shipping orders Monday-Friday 9 am - 5 pm EST. Our shipping fairies are so good that they often will ship your order on the same day you placed it! With that said, we have found that with our standard flat rate shipping option, most orders arrive within 3-5 business days (with the exception of Holidays and end of season sales).

Our standard shipping rate is $7 on orders less than $150 (before applicable taxes). Standard shipping transit time is 5-7 business from the shipping date. We offer a priority shipping rate of $40. Transit time is 2-3 business days on all orders placed before 2pm EST. For overnight shipping, please contact our customer service team at customerservice@littleenglish.com or 859-258-2120 ext. 1.

Little English is not responsible for packages that are lost in transit with USPS or FedEx. Refunds/replacements are not guaranteed if the order was delivered to the correct address and Route was not added to the order. If your package is lost, please take the following steps:

-Contact the local USPS or FedEx office. They will be able to locate the carrier that was responsible for delivering your package.

-File a claim with USPS or FedEx. 

- If you purchased Route Protect at checkout please see Route FAQ's 

We are more than happy to help you through this process! Please reach out to us at customerservice@littleenglish.com.

What is Route?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience. If Route is something you do not wish to keep on your order the customer does have to option to remove Route from their cart. At check out slide the toggle to OFF to remove Route. Otherwise if Route is left ON there will be no refunds. Route's service is .98 cents for orders under $100 and 2% of your cart total for orders over $100.  Please note that orders without Route will not be protected and Little English is not responsible for any lost, damaged, or stolen package

Route Protect

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.  Please note that orders without Route will not be protected and Little English is not responsible for any lost, damaged, or stolen package

Purchased Route Protect and need to file a shipping issue? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Packages Marked As Delivered (Stolen)

• Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
• Orders over $100 USD require a police report

Packages Stuck In Transit (Lost)

• Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
• Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged Packages

• File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout. 

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please email us at customerservice@littleenglish.com and we will be happy to work with you to remedy the situation. Please note that orders without Route will not be protected and Little English is not responsible for any lost, damaged, or stolen package.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. 

Haven’t downloaded the app yet? Download here

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

Little English does offer international shipping for the flat rate of $50. Orders shipping to Japan or UAE are $60. Our international shipping rate is calculated based on the average cost of International packages we send, and can be changed at any time. 

Custom fees and duty with all international orders are charged directly to the customer from the shipping carrier. Little English assumes no responsibility for any custom fees or duties. 

Little English does not allow international exchanges at this time. 

Returns can be made within 30 days and a new order can be placed to receive the items of your choice. Alternatively, once your return items are received back at our facility, we can issue a store credit for the item(s) to repurchase the correct color/size. Items can only be returned if you have contacted us within 30 days. If not, your item may be rejected and returned to sender. 

Little English runs true to size! If anything is running larger or smaller than usual, it will be noted in the product description. 

Example: if your child is wearing a 9M size in most brands right now, they would wear LE's 9M size as well. 

Size charts are available for certain products. These can be found on the item product page located right above the sizing options. See link below for example. 

The measurements will show shoulder to hem (STH) for tops, sweaters, dresses and skirts. Or shoulder to stride (STS) for bubbles, rompers,  john johns and shortalls. 

Size Chart Location

We offer both returns and exchanges on full priced items within 30 days of ship date. Items must be in good condition with original hang tags and packaging. Click Here To Start Your Return or Exchange Process!

Items on sale up to 25% off are eligible for exchange or return for store credit. Items on sale at or greater than 30% off are final sale and are not eligible for return or exchange. If you have any questions about sizing before purchasing a final sale item, please reach out to us at customerservice@littleenglish.com for assistance!

Items purchased from the LE Factory, Black Friday event, or during the End of Season Sale are non-returnable and non-refundable.

*Items on sale at or greater than 30% off are final sale and are not eligible for return or exchange. If you have any questions about sizing before purchasing a final sale item, please reach out to us at customerservice@littleenglish.com for assistance!

PRIVACY STATEMENT as of June 23rd, 2021.

Your privacy is important to us. For questions or concerns, please email us at customerservice@littleenglish.com . 

This Privacy Policy explains how Little English ("Little English", "we", or "us") collects, uses, discloses, and retains your personal information through your interaction with our website or customer service. Please read this policy carefully. If changes are made, we will notify you by revising the date at the top of the policy and, in some cases, we may add a statement to our homepage.

COLLECTION OF YOUR INFORMATION

Little English may collect personal information in connection with your use or purchase of Little English products and services, including the following interactions listed below:

• Placing an order via our website
• Returning or exchanging a product
• Inquiries via customer service about products or services
• Creating an online account/profile/rewards program membership
• Subscribing to our emails
• Entering a contest or giveaway
• Participating in a marketing survey, promotion, or event
• Participating in social media ratings, reviews, and Instagram stories

The personal information that Little English may collect may include your name, username, password, email address, age, postal address, telephone number, shipping address, billing address, payment information, product preferences, marketing preferences, and any other information you may provide to our Customer Service team.

The processing of personal data, such as the name, address, email address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to us. By means of this data protection policy, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process.

PERSONAL INFORMATION WE AUTOMATICALLY COLLECT

Little English automatically collects personal information when you access our website and/or use our services. Types of information we collect can include:

• Device information, such as browser type, hardware model, operating system version, IP address, unique device identifiers, and language settings
• Information about your activity on our website, such as access times, pages viewed, routes by which you access these pages, and your use of any hyperlinks available
• Information about your purchase or transactions with us, including records of products or services you have purchased, returned, exchanged, gifted, or are considering purchasing from us
• Information collected via cookies and other tracking technologies, including information about your browsing behavior, purchase behavior, and other engagement with our website and services

PERSONAL INFORMATION WE COLLECT FROM OTHER SOURCES

We may collection personal information about you from other sources such as:

• Other companies when we offer joint promotions and marketing campaigns
• Other customers who provide information about you, mostly when sending a gift or utilizing our refer-a-friend rewards program
• Advertising networks and cooperatives, demographic companies, analytics companies, data hygiene and append companies and market research companies

USE OF PERSONAL INFORMATION

We use your personal information to provide you with the best possible shopping / customer experience. Specifically, your information is used to:

• Provide our products and services, complete transactions or returns/exchanges, and any other needed actions to continue our business relationship with you
• Communicate with you about promotions, products, services, contests and other information, unless you opt out of such communications by contacting our Customer Service team or clicking the unsubscribe link at the bottom of any Little English emails
• Administer and fulfill contests and promotions
• Identify, report, and repair errors that impair the function and/or quality of our services 
• Analyze trends and statistics, learn more about your shopping preferences and your interaction with our website to improve your shopping experience
• Detect, investigate, and prevent security incidents and protect against malicious, deceptive, fraudulent, or illegal activity
• Respond to your comments, questions, and requested via Customer Service
• Personalize and improve our website and promotions to match your profiles or interests

SHARING OF PERSONAL INFORMATION

We may share your personal information for the purposes described below:

• With our Affiliated Companies for the purposes described in "Use of Personal Information" section above
• With Service Providers who perform services on our behalf, such as sending communications to customers, conducting surveys, processing payments, conducting analytics, providing logistics services, etc. We contractually restrict these service providers from making any other use or disclose of your information
• With our Partners during joint marketing promotions or programs
• With other Entities for Marketing Purposes. We may share your name, postal address, and shopping history with like-minded organizations whose privacy policies meet the Direct Marketing Association's privacy standards, for their direct mail marketing purposes. From time to time, we may establish a business relationship with other persons or entities whom we believe are trustworthy and rent, exchange, share and/or cross-reference information, such as contact or demographic information, and purchase history.
• With Corporate Transactions your personal information may be disclosed or transferred as part of, or during negotiations of any purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Little English
• With Individuals involved in Legal Proceedings and Law Enforcement Authorities to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Little English.
• With your consent when choosing to participate in certain features or services, like writing a product review

USE OF COOKIES

Like many websites, Little English utilizes “cookies” to maintain a record of your visit to our website and your use of our services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. These may be served by the website you are visiting ("first-party cookies") or by other companies ("third-party cookies"). For example, we partner with third-party analytics providers, like Google, which set cookies when you visit our websites. This helps us understand how you use our services so that we may improve them.

These cookies are used for a number of reasons, like helping us understand the most popular features, counting visitors to a page, improving the user experience, keeping our services secure, and generally providing our customers with a better experience.

Though most web browsers automatically accept cookies, we do provide a pop up asking for your permission. If you would prefer to prevent your computer from accepting Little English’s cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Sites or the Services.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@littleenglish.com or by mail at
Little English
[Re: Privacy Compliance Officer]
124 Venture Court, Suite 1 Lexington Kentucky US 40511

You are always welcome and encouraged to follow us on social media to keep up-to-date with current LE products and announcements! Below are the links to our social media pages:

Instagram: https://www.instagram.com/littleenglishclothing/

Facebook: https://www.facebook.com/LittleEnglishClothing/

Pinterest: https://www.pinterest.com/littleenglish/

Yes! We would love to have the opportunity to participate in local fundraisers to help support the community. For inquiries contact customerservice@littleenglish.com.

Inquiries received will be granted & evaluated on a case-by-case basis.

Our customer service team is always happy to help answer any questions!

You can reach them by phone at 859-258-2120 ext. 1 or by email at customerservice@littleenglish.com .